Effective Date: 4/1/2025

BeWell Medicare

Welcome to BeWell Medicare. By using our services—including consultations, communications, and support—you agree to the following Terms and Conditions. These terms are designed to promote transparency, ensure privacy, and align with communication best practices, including those set by our provider, RingCentral.

1. Our Services

BeWell Medicare provides:

Medicare insurance education and plan consultation
Enrollment assistance and support services
Ongoing communication for follow-up and plan updates

We are not a government agency. We work with clients to help them understand and navigate Medicare options.

2. Communication via RingCentral

We use RingCentral, a secure cloud communications platform, for:

Phone and video calls
SMS/text reminders or updates
Secure messaging related to your consultation or enrollment

By engaging with BeWell Medicare, you consent to receive communication through RingCentral. This includes automated appointment reminders, service updates, or responses to your inquiries.

Key RingCentral Features We Use:

End-to-end encryption for voice and video calls
Secure text and voicemail handling
Compliance with HIPAA and other data security standards

Acceptable Use of Communications

You agree to use our communication channels responsibly. You may not:

Harass or threaten our staff
Misuse RingCentral services to send spam or false information
Record or redistribute communication without written consent

We reserve the right to terminate services if misuse is suspected.

3. Appointment and Service Policies

Scheduling

Appointments can be scheduled via phone, online form, or email. You’ll receive confirmation and reminders via RingCentral.

Cancellation Policy

We request at least 24 hours’ notice for cancellations. Missed appointments without notice may result in rescheduling delays.

4. Disclaimers and Limitations

Our services are advisory in nature and do not replace official government Medicare advice.
BeWell Medicare is not responsible for decisions made by third-party insurance providers.
Information shared during consultations is based on the latest available data but is not guaranteed to reflect future policy changes.

5. Privacy, Security & HIPAA Compliance

We take your privacy and personal information seriously. All communications and data handling comply with the Health Insurance Portability and Accountability Act (HIPAA).

HIPAA Disclaimer:
BeWell Medicare is committed to protecting your Personal Health Information (PHI). Any health-related data you share with us—verbally, in writing, or electronically—will be kept confidential and used only for the purposes of service delivery, coordination, and compliance. Communications conducted via RingCentral (including phone, video, voicemail, and secure text) are encrypted and meet HIPAA security standards.

We do not sell or disclose your information to unauthorized third parties. Access to your data is limited to authorized personnel involved in your care or coverage consultation.

6. Client Responsibilities

You agree to:

Provide accurate and up-to-date information
Use our services only for lawful, personal purposes
Respect staff and platform policies

7. Intellectual Property

All content on our website, printed materials, and digital communications are the property of BeWell Medicare. You may not copy, republish, or distribute without our written consent.

8. Changes to These Terms

We may update these Terms and Conditions periodically. Continued use of our services constitutes acceptance of any changes.

9. Contact Us

If you have any questions about these Terms, our HIPAA compliance, or how we protect your data, please contact:

BeWell Medicare